Shipping & Returns
WHEN WILL MY BODILY ORDER SHIP?
Once your order is placed, you’ll get an email confirming we’ve received it. Orders placed before 2pm ET typically ship out on the same day. Once your order has been fulfilled, we’ll send you an email confirmation which includes your package tracking number. You can also find that tracking number by logging into your Bodily account.
HOW MUCH IS SHIPPING?
Domestic ground shipping (3-10 days) is free for all orders, and we partner with DHL and USPS for delivery. We also offer expedited shipping (2 - 5 days) via UPS for $10, and express shipping (2 days) via UPS for $25. If you need to return your order, we charge a $5 shipping fee.
WHERE DO YOU SHIP?
We currently ship to the continental United States. Stay tuned as we expand our shipping zones.
WHAT’S YOUR RETURN POLICY?
Kits: Our kits are returnable within 30 days of receipt, as long as you send yours back with individual products unopened, Bodily tags attached and original packaging included.
Individual sale items: We also accept returns of unopened products sold individually within 30 days of receipt. For hygienic reasons we do not accept returns of panties that have been opened. Bras, socks and apparel may be tried on, but we cannot accept returns of bras that have signs of being worn.
Bundles & Multi-packs: Packs and bundles must be returned in full. We do not accept partial returns of packs or bundles.
HOW DO I START A RETURN?
Click on the button below to initiative your return. Someone from our team will get back to you within 72 hours with a return label.
CAN I EXCHANGE MY BODILY PURCHASE?
We don’t offer exchanges, but feel free to return your unopened product and place another order if you’re looking for something else. See our Return Policy above for qualifying items.
WHAT IF I NEED TO RETURN A GIFT?
We’ll happily give you a credit if you’re looking for something else, or we can refund the original purchaser.
HELP! ONE OF MY ITEMS IS MISSING OR DAMAGED. WHAT SHOULD I DO?
We’re sorry to hear that! If any of your items arrive missing or damaged, please email firstname.lastname@example.org and we’ll be able to help immediately. (For damaged items, we may ask for a photo to help avoid these problems in the future.
If you have any additional questions or concerns about shipping, returns or refunds, please reach out to email@example.com.