Shipping & Returns
WHEN WILL MY BODILY ORDER SHIP?
Once your order is placed, you’ll get an email confirming we’ve received it. Orders placed before 2pm ET typically ship out on the same day, but may take up to 3 business days due to delays associated with COVID-19. Once your order has been fulfilled, we’ll send you an email confirmation which includes your package tracking number. You can also find that tracking number by logging into your Bodily account.
HOW MUCH IS SHIPPING?
Domestic ground shipping is $7 for all orders, and we partner with UPS, DHL and USPS for delivery. We also offer 2-day priority shipping via UPS for $20. If you need to return your order, we will charge you a $5 shipping fee.
WHERE DO YOU SHIP?
We currently ship to the continental United States. Stay tuned as we expand our shipping zones.
WHAT’S YOUR RETURN POLICY?
Our Kits are returnable within 30 days of receipt, as long as you send yours back with individual products unopened, Bodily tags attached and original packaging included.
We also accept returns of products sold individually as long as they’re unopened.
Email firstname.lastname@example.org with your Order # to begin the return process.
CAN I EXCHANGE MY BODILY PURCHASE?
We don’t offer exchanges on our Kits, but feel free to return your Kit and place another order if you’re looking for something else. Go ahead and email email@example.com to begin the return process.
WHAT IF I NEED TO RETURN A GIFT?
We’ll happily give you a credit if you’re looking for something else, or we can refund the original purchaser. Send us a note at firstname.lastname@example.org with your Order # to start the return process.
HELP! ONE OF MY ITEMS IS MISSING OR DAMAGED. WHAT SHOULD I DO?
We’re sorry to hear that! If any of your items arrive missing or damaged, please email email@example.com and we’ll be able to help immediately. (For damaged items, we may ask for a photo to help avoid these problems in the future.
If you have any additional questions or concerns about shipping, returns or refunds, please reach out to firstname.lastname@example.org.