Frequently Asked Questions
When will my Bodily order ship?
Once your order is placed, you’ll get an email confirming we’ve received it. Orders placed by 2pm ET typically ship out the same day, but orders may take up to 3 business days to process (excluding weekends and holidays). Once your order has been fulfilled, we’ll send you an email confirmation which includes your package tracking number. You can also find that tracking number by logging into your Bodily account.
How much is shipping?
Domestic ground shipping (3-10 business days) is $6.50 for orders under $90 or free for orders over $90, and we partner with UPS, USPS and DHL for delivery. We also offer expedited shipping (2-5 business-days) for $12 and 2-day priority shipping for $25. If you need to return your order, we will charge you a $5 shipping fee.
Where do you ship?
We currently ship to the contiguous United States. We only deliver to PO boxes via standard shipping - expedited and express shipping to PO boxes is not available at this moment. Stay tuned as we expand our shipping zones.
What's your return policy?
Our Kits are returnable within 30 days of receipt, as long as you send yours back with individual products unopened and original packaging included.
We also accept returns of products sold individually as long as they’re unopened. (Not sure if the items you received were part of a Kit? See what’s included here.) Any opened underwear is final sale (for hygienic reasons).
To access our Returns Portal, please click here. Someone from our team will review your return within 72 hours and send you a return label. If you need to return your order, we will charge you a $5 restocking fee.
Can I exchange my Bodily purchase?
We don’t offer exchanges, but feel free to return your unopened product and place another order if you’re looking for something else. We would be happy to waive the restocking fee on your return! See our Return Policy above for qualifying items.
What if I need to return a gift?
We’ll happily give you a credit if you’re looking for something else, or we can refund the original purchaser. Send us a note at firstname.lastname@example.org with your Order # to start the return process.
Help! One of my items is missing or damaged. What should I do?
We’re sorry to hear that! If any of your items arrive missing or damaged, please email email@example.com and we’ll be able to help immediately. (For damaged items, we may ask for a photo to help avoid these problems in the future.)
How can I contact Bodily?
41 Schermerhorn Street #1053
Brooklyn, NY 11201