Frequently Asked Questions

Once your order is placed, you’ll receive an email confirming we’ve got it.

Orders placed Monday–Friday are typically processed within 3 business days. Our warehouse is closed on weekends and major holidays.

During high-volume periods (like sales or holidays), processing may take up to 7 business days. As soon as your order ships, you’ll receive an email with tracking details.

Domestic Standard Shipping

• 4–10 business days from the date your order ships
• $12 for orders under $100
• Free on orders over $100
• Shipped via USPS or DHL

Express Shipping

• 2 business days after processing
• $25 via FedEx
• Orders placed before 12 PM ET cut-off time will be processed the same business day

Orders placed after cut-off will be processed the next business day

Orders to Alaska, Hawaii, and Armed Forces Americas incur a $5 handling fee, in addition to standard USPS Ground Advantage shipping rates. USPS Priority Mail Express is also available at checkout. Free shipping is available on orders over $100 (handling fee waived).

We currently ship to addresses within the United States. We only deliver to PO boxes via standard shipping, please use a residential address for the express 2-Day shipping method. For Alaska, Hawaii and Armed Forces Americas, we offer Priority Mail via USPS. Unfortunately we aren't able to ship to APO or FPO addresses at this time. 

You have 30 days from your delivery date to return. To access our Returns Portal, please click here. 

Returns for Store Credit are complimentary and are accepted within 30 days of delivery. If you prefer a refund to your original payment method, we can do that too within 30 days of delivery – there's a $12 return processing fee for this option. All items must be unworn, unwashed, and undamaged, with tags still attached.

Approved refunds to your original payment method or store credit are typically processed within 5-7 business days after one of our carrier partners has received, checked, and accepted your return. The timing of funds being released back to your original payment method depends on your financial institution.

You have 30 days from your delivery date to request an exchange. To access our Exchange Portal, please click here.

You have 30 days from delivery to return. Returns with store credit are free, or choose a refund to your original payment method for a $12 processing fee. Items must be unworn and unwashed with tags attached.

For hygiene and safety reasons, we're unable to accept returns on underwear, nursing pads, lattes, belly bands or Final Sale items. If you purchased bundles or multi-packs, we'll need the full set back – we can't accept partial returns.

We’ll happily give you a credit if you’re looking for something else, or we can refund the original purchaser. Send us a note at hello@itsbodily.com with your Order # to start the return process.

Final sale items are non-returnable. For any questions regarding final sale items, feel free to contact our customer support team at hello@itsbodily.com.

We’re sorry to hear that! If any of your items arrive missing or damaged, please email hello@itsbodily.com and we’ll be able to help immediately. (For damaged items, we may ask for a photo to help avoid these problems in the future.)

If you have any questions or concerns, please reach out to hello@itsbodily.com