Frequently Asked Questions
When will my Bodily order ship?
Once your order is placed, you’ll get an email confirming we’ve received it. Orders placed by 2pm ET typically ship out the same day, but orders may take up to 3 business days to process. Once your order has been fulfilled, we’ll send you an email confirmation which includes your package tracking number. You can also find that tracking number by logging into your Bodily account.
How much is shipping?
Domestic ground shipping is $7 for all orders, and we partner with UPS, USPS and DHL for delivery. We also offer 2-day priority shipping for $20. If you need to return your order, we will charge you a $5 shipping fee.
Where do you ship?
We currently ship to the contiguous United States. Stay tuned as we expand our shipping zones.
What's your return policy?
Our Kits are returnable within 30 days of receipt, as long as you send yours back with individual products unopened and original packaging included.
We also accept returns of products sold individually as long as they’re unopened. (Not sure if the items you received were part of a Kit? See what’s included here.)
Email email@example.com with your Order # to begin the return process. If you need to return your order, we will charge you a $5 shipping fee.
Can I exchange my Bodily purchase?
We don’t offer exchanges on our products, but feel free to return your product and place another order if you’re looking for something else. Go ahead and email firstname.lastname@example.org to begin the return process.
What if I need to return a gift?
We’ll happily give you a credit if you’re looking for something else, or we can refund the original purchaser. Send us a note at email@example.com with your Order # to start the return process.
Help! One of my items is missing or damaged. What should I do?
We’re sorry to hear that! If any of your items arrive missing or damaged, please email firstname.lastname@example.org and we’ll be able to help immediately. (For damaged items, we may ask for a photo to help avoid these problems in the future.)
How can I contact Bodily?
53 Bridge Street
Brooklyn, NY 11201