Frequently Asked Questions

Shipping

When will my Bodily order ship?

Once your order has been fulfilled, we’ll send you an email confirmation which includes your package tracking number. You can also find that tracking number by logging into your Bodily account.

How much is shipping?

Domestic ground shipping (3-10 business days) is $8 for orders under $100 or free for orders over $100, and we partner with UPS, USPS, and FEDEX for delivery. We also offer expedited shipping (2-5 business-days) for $15 and 2-day priority shipping for $25. If you need to return your order, we will charge you a $5 restocking fee. 

Where do you ship?

We currently ship to the contiguous United States. We only deliver to PO boxes via standard shipping - expedited and express shipping to PO boxes is not available at this moment. Stay tuned as we expand our shipping zones.

Returns

What's your return policy?

Our Kits are returnable within 30 days of receipt, as long as you send yours back with individual products unopened and original packaging included.

We also accept returns of products sold individually as long as they’re unopened. (Not sure if the items you received were part of a Kit? See what’s included here.)  Any opened underwear is final sale (for hygienic reasons).

To access our Returns Portal, please click here. Someone from our team will review your return within 72 hours and send you a return label. If you need to return your order, we will charge you a $5 restocking fee.

Can I exchange my Bodily purchase?

We don’t offer exchanges, but feel free to return your unopened product and place another order if you’re looking for something else. See our Return Policy above for qualifying items.

What if I need to return a gift?

We’ll happily give you a credit if you’re looking for something else, or we can refund the original purchaser. Send us a note at hello@itsbodily.com with your Order # to start the return process.

Help! One of my items is missing or damaged. What should I do?

We’re sorry to hear that! If any of your items arrive missing or damaged, please email hello@itsbodily.com and we’ll be able to help immediately. (For damaged items, we may ask for a photo to help avoid these problems in the future.)

Contact Us

How can I contact Bodily?
If you have any questions or concerns, please reach out to hello@itsbodily.com


Bodily
41 Schermerhorn Street #1053
Brooklyn, NY 11201
hello@itsbodily.com

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